Rainbow Railroad is proud to announce the launch of its new Client Portal. With this tool we are improving the way we communicate with the people we support.
This new Client Portal reflects our commitment to the dignity, safety, and agency of every LGBTQI+ person.
The Portal is designed to be accessible and easy to navigate in five languages – English, French, Spanish, Russian, and Arabic.
It gives clients direct access to their case status and information, makes it easier to communicate with our team, and adapts to individual circumstances, providing tailored information and resources. Now people will be able to see their cases managed in real time. This transparency will be critical to the people we serve and can reduce fear and uncertainty in times of crisis.
This is more than just a technology upgrade. We know that LGBTQI+ people fleeing persecution face overwhelming uncertainty – waiting to hear about their case, not knowing what comes next, and being afraid of getting lost in systems beyond their control. The people we support are taking control of their own lives, and they deserve transparency and ownership over their cases.
We have built this tool with strong security protections to safeguard sensitive personal information.
Access to information is power, and Rainbow Railroad’s Client Portal is one more way we are working to put that power in the hands of the people we serve.
Special thanks to the WES Mariam Assefa Fund for your generous support in making the Client Portal possible and recognizing the value and importance of this work.