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Program Officer

Must be located in South-Central Asia, Western Europe, the Middle East or North Africa
2+ years
Full time, contract

About Us:

Rainbow Railroad is an international organization, based in both Canada and the United States, whose mission is to help LGBTQI persons in danger find safety. Since our founding in 2006, we’ve helped over 1,000 LGBTQI individuals find safety.


The Role:

Rainbow Railroad is in the midst of direct casework in Afghanistan. We are currently looking for a highly organized Program Officer who can work quickly to support triage work while we maintain our regular casework. Reporting directly to the Director of Program Development, this is a frontline position and will involve direct casework with individuals experiencing anti-LGBQTI+ persecution internationally. Due to the focus of the work required, this role is looking to have the employee be located in a similar time zone as the area of interest. We thank all interested candidates, but only applicants located in South-Central Asia, Western Europe, the Middle East and North Africa will be considered.


Key Accountabilities:

  • Serve as the first point of contact for requests for help, communicating directly with at-risk individuals to review, organize, verify, and triage their cases for further management by case-workers and the Director of Program Development 
  • Work directly with triaged and verified clients and support in the planning, coordinating and executing emergency support for persecuted LGBTQI individuals
  • Liaise with partners and agents to assist with relevant case work
  • Maintain accurate case notes using Rainbow Railroad’s systems 
  • Administrative tasks relating to casework  
  • Emergency support for navigating failed travel situations 


Desired Skills and Experience 

  • A degree from a post-secondary institution and/or equivalent progressive experience. Education ideally in social work, law, or international relations.
  • 2+ years’ experience working in social services or another client-centered, frontline role, preferably with migrant, refugee, or asylee populations and/or with the LGBTQI+ community
  • Experience with or keen interest in learning about international immigration trends, policies, and laws related to international travel
  • Organized and keen attention to detail
  • Spoken and written professional proficiency in any of the following languages considered a strong asset: Dari, Pashto, Arabic, Persian, Spanish, French, Swahili 
  • Flexibility and willingness to respond to last minute requests and emergency situations is a must – this means responding to emergencies outside regular working hours 


​​Application Deadline – As soon as possible and on a rolling basis 

Length of Contract – Full-Time, 3 months (with the possibility of extension)

Hiring Salary Range – $60,000 prorated  


Please apply for this posting directly on this webpage. Alternatively, if you encounter difficulties filling out the form, please send your cover letter and CV to [email protected] Include the exact job title in the subject line of your email. We thank all applicants for their interest in this position however we will only be contacting those selected for interviews.

Rainbow Railroad is dedicated to building an organization that reflects the diversity of the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity.

Requests for accommodation due to disability can be made at any stage in the recruitment process.


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